Texas is taking big steps to make your car ride safer. 911 is teaming up with OnStar emergency system, which will allow you to get the help you need faster.
On star helped 911 respond to more than eleven thousand accidents last year in Texas... The most in the nation. James Underwood uses the system frequently. "It's just a really good thing." A good thing, that's getting even better. 911's Charlie Broomhead says, "soon, the 911 operators here in amarillo will be able to talk directly to the injured person in the car.
As it stands now, your OnStar emergency call is routed through several people before it gets to 911, including a call center in North Carolina. The 911 operators direct connect with you allows them to decrease response time and increase the level of emergency care. "When you are able to actually hear the person and hear the tone in their voice you are able to more easily gauge the situation and find out what is really wrong."