When you call 9-1-1, you'll soon be getting help faster than ever before.The Amarillo City Commission voted today to approve new computer aided dispatch software for the 9-1-1 call center downtown.
In an emergency situation, a few seconds can make all the difference in the world. 9-1-1 Communications Supervisor Susan Richarsdon says "A few seconds can save a life, catch a criminal and keep a house from burning down." Today, when you call 9-1-1, it takes the dispatcher several steps to get you the help you need. Richardson says, "If you need an ambulance, we have to call them. If you need the fire department, we'll call them. If you need police help, we'll take care of you."
This new software makes that whole process more efficient. "We just hit enter and the call goes to all three agencies." 9-1-1 Amarillo Charlie Broomhead says "It will unify all of the agencies. Not only will it increase response time, it will let everyone know what everyone else is doing." Preventing disasters... "Failure to respond, thinking someone else is responding instead."