Text Messaging 911 - KFDA - NewsChannel 10 / Amarillo News, Weather, Sports

Text Messaging 911

Charlie Broomhead with Amarillo 911 says "About a third of 911 calls require a call back from the operator. Sometimes we get disconnected and there is a lot of reasons why we do that." Charlie Broomhead with Amarillo 911 says "About a third of 911 calls require a call back from the operator. Sometimes we get disconnected and there is a lot of reasons why we do that."

Several people prefer texting to talking, when it comes to their cell phones, but texting 9-1-1 may not be the best idea.

While some cities are upgrading to the texting system. The Amarillo 9-1-1 division says the technology isn't right for them or the city.

A text message cannot yet identify a person's location. And sometimes won't give a number to return the text. Things that can mean the difference between life and death in an emergency.

Charlie Broomhead with Amarillo 911 says "About a third of 911 calls require a call back from the operator. Sometimes we get disconnected and there is a lot of reasons why we do that."

Broomhead says he believes texting is the wave of the future, but he would rather be behind the times, until all the bugs are worked out.

While it may not be right for 9-1-1, some say texting will change the way crimes are reported around the country. Hear what local crime stopper officers say tonight at six.

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