Q: Why Should I buy custom replacement windows?

A: Because custom windows fit perfectly. Stock windows, like those used by builders, are available only in certain sizes. Often there are several inches of open space around the entire window. Carpenters generally fill this space with gypsum board or molding. Not only does this reduce your viewing area, and detract from your home's beauty, but you have extra wall space to patch, paint, and decorate. Custom window are designed, engineered, and manufactured to fit your home's size, style, and appearance without reducing your viewing area

Q: Can I install custom-made windows myself?

A: Yes, but the better question might be "Should you install custom-made windows yourself?" Professional installers have all the necessary equipment to do the job right, like bending exterior trim panels to make them more visually appealing. And measuring the size of the window is extremely important. If your measurements are off by as little as 1/4", a custom-made window may not fit. We strongly recommend that you let a professional do the job for you.

Q: What's the difference between vinyl, wood, and aluminum windows?

A: Vinyl (PVC) provides the utmost in convenience and long-lasting beauty. Because the color is through-and-through, it never needs painting and won't show scratches, unlike aluminum or wood windows. And since PVC doesn't conduct heat or cold, it reduces frost and condensation and is warmer to the touch.

Although most Americans are more familiar with wood windows and their problems, vinyl windows (proven and accepted in Europe as a standard) are quickly gaining acceptance in the replacement window industry in the United States. Today over one-third of all replacement windows are PVC, and in the northern part of the United States the percentages are higher. But just because a window is made of PVC doesn't mean it's superior. The design, engineering, and manufacturing of the window all help distinguish a poor window from a superior window.

Q: I've heard window corners can separate and leak air. What is the best way to put windows together?

A: Wood windows are put together with staples; most vinyl and aluminum windows are screwed together and then caulked. The day they leave the factory, most windows are perfect. But you're concerned with tomorrrow...five years from now...and even twenty-five years after the window is manufactured. So it's recommended you look for windows with sash corners that are secured in the best way possible-fusion welding.

Q: What is fusion welding?

A: Fusion welding involves an exclusive European process that fuses four pieces of material into one single piece. This seamless welding eliminates air infiltration and unsightly joints. Plus, one-piece, fusion-welded windows never need caulk or silicone and are virtually maintenance-free.

Q: Do I have to replace my windows with the same style window that's already in my home, or is there an alternative?

A: Just because you have one style of window in your home now doesn't mean you have to replace it with the same styel. With the wide variety of window styles, shapes, sizes, and colors available today, it's easy to reflect your own personal taste. Consider replacing those three double windows in the front of your house with a bay or bow window, or adding a garden window in the kitchen.

Q: Are there special windows available for my kitchen?

A: Yes, garden windows are ideal for the kitchen, especially if you want to bring an open, atrium-like feeling to that room. And, to suit personal taste, garden windows are available in two styles. One style features a sloped glass top with a crossbar separating it from the front glass panel. The other style features one piece of bent glass over the top and front which eliminates the crossbar, increasing viewing area. Both offer extra sunlight and warmth. Garden windows also offer two operating trapezoid-shaped casement side windows and a tempered-glass interior shelf to add more room for plants

Q: Are some windows easier and safer to clean than others?

A: Absolutely. Look for double-hung windows where the top and bottom sashes can tilt in for easy and safe cleaning (which many wood window manufacturers do not even offer). Also, look at sliding windows manufactured to allow both sashes to be removed easily for cleaning, rather than just one sash, and make sure your casement windows open to a full 90 degrees for easy, inside-the-house cleaning.

Q: What kind of warranty should we look for when buying windows?

A: As any lawyer will advise--get it in writing. And ask the following questions:

  • What is the length of the warranty?
  • Does the warranty cover things like screens, hardware, and, of course, glass?
  • If I decide to sell my house, is the warranty transferable?

After that, check if the company is financially strong. If a corporation is not financially sound, it may not honor your warranty claim. Or even worse, it may not be around in five years when you need to make a claim.

BEWARE: A very reputable company could have manufactured the extrusions (framing material), while the assembly and glass manufacture was done by some small company. Look for a large company that is willing to take total responsibility for the windows that carry its name.