AMARILLO, TX (KFDA) - After 26 years on the same operating system, Happy State Bank is undergoing a massive technology conversion in eight days.
To prepare customers for the conversion, the Bank sent out a Happy Handbook. This handbook details how you can prepare for the upcoming update, which the bank says has been two years in the making.
"It's a heart, kidney, and lung transplant all at once. We're going in and changing all the vital," said Chairman and CEO J. Pat Hickman. "The only thing we're not doing is transplanting the brain. I don't think that's been done successfully yet, so we're not going to try that."
After what Happy State called a thorough investigation, they chose FIS, one of the leading data processors in tech, as their new provider.
As the transfer begins, both companies are confident consumer data will be secure.
"This is not FIS' first rodeo, it's not our first rodeo," said Hickman. "Both of us have spent lots of time working on the cyber-security features of both what we do and what they do."
The roll-out will include two mobile apps - one for personal and one for businesses. They will allow users to pay bills and deposit checks directly on the app.
More enhancements are expected to be rolled-out within the next year.
"We're kind of starting off a Chevy and we're going to work up to a Cadillac." said Hickman. "We're going to work up quickly to those features. There's going to be a ton of new features as time goes on."
Happy State Bank offices and drive-ups will close at 2:00 p.m. on Thursday Oct. 19 as the conversion begins.
"When we fire up the next morning, we'll be G-O go on the new system," said Hickman.
The biggest impact for consumers will be online banking. It will be down from Oct. 19 until 8:00 a.m. on Oct. 23.
"The bill pay feature in particular will be down for about four to five days, so if you need to pay some bills, you might go in there and get them pre-October 19," said Hickman. "You won't be able to do that until the mobile app or through your internet banking until after the 23."
Checking and savings accounts and debit card information will remain the same. Direct deposits will post as usual.
Hickman says they're working to make the process as seamless as possible for customers.
"We welcome your phone call. If you have any issues at all, please call us," said Hickman. "Please email us."
Here is the Happy Handbook the bank provided customers.