AMARILLO, TX (KFDA) - A road rage incident has one family concerned about the Amarillo Police Department's response times, but officials say department records show something else.
The family, who wished to remain anonymous, says they feel officers took too long to respond after a road rage incident where a driver apparently followed them home and threatened them with a firearm for going too slow.
"It was scary. I was pleading for my life. My kids were in the backseat saying, 'Help! Help!'"
But the Amarillo mom says the slow response time from APD is equally upsetting. Her phone records show the duration of her call with 911 operators was 9 minutes and 18 seconds long.
However, an incident report from APD says the response only took 6 minutes, only half the time it normally takes officers to respond to these calls.
"There's times where someone might be all the way across town and they're the one getting your call that's going to be coming to your place or wherever it is that you're needing assistance," said officer Jeb Hilton. "On this night, it was a Saturday evening at about 10:50 pm, which is a busy time for all police officers in Amarillo."
The family says they are indeed grateful for the officers getting to their home, although the suspect had already left. The person in the video has yet to be identified.
APD and Amarillo Emergency Communications Center want to remind the public that both organizations do their best to respond to potentially dangerous incidents, although it's not always easy.
"If we go to a theft or something else and somebody comes up and says, 'Hey there's somebody holding a shotgun outside my house' - We're gonna get pulled off of that, we're gonna go to these calls first," Hilton said. "You know, a call comes in at 10:50, we respond and get there about 7 minutes later, I'd say that's a pretty good response and these officers are doing their best, they're still having to obey as many traffic laws as they can to try to get there."