AMARILLO, TX (KFDA) - Hundreds more Southwest Airlines flights were cancelled Friday after a system-wide technology failure left planes grounded earlier this week.
Southwest Airlines is playing catch up right now as they are still trying to get people to their destinations safely. While it looks like things are up and running now, it's still causing a lot headaches for thousands of people.
Shawn Fewell from Phoenix was not among the thousands of passengers stuck in airports across the country but he certainly felt the stress and headaches most passengers were experiencing ... but maybe with a little heartache.
"I wasn't even aware that there might be a problem with transferring my father's body to Amarillo," said Fewell. "We didn't even realize there was an issue until we got to the viewing that was scheduled Thursday evening when we walked in and the director told us he wasn't there."
His father's body somewhere at the Las Vegas Airport trying to make its way to Amarillo for his funeral. The issues with Southwest meant rescheduling the viewing of his body.
"I was pretty upset, I was sad." said Fewell. "My family members were also distraught and upset. Pretty angry."
Fewell and his family were on the phone for hours with Southwest wanting answers. His father's body eventually made it to Amarillo in time for his military burial this morning.
"We had to have an impromptu viewing Friday morning when he did arrive and it was mostly just immediate family at that point," said Fewell. "All friends here in Amarillo didn't even see him to pay their last respects."
In another situation, Amarillo couple, Rick and Elaine Wrestley, were stuck at Rick Husband International for several hours. They were headed to Pittsburgh for a family vacation early this morning when their flight was cancelled.
"There wasn't a flight crew to fly the plane out of here this morning because the crew was somewhere else," said Rick Wrestley. "They were stuck somewhere else and had to cancel the flight."
Southwest is blaming a glitch in their system.
It started as a power outage on Wednesday, but the problems only got worse when their systems went down leaving their website and app off line. Customers couldn't even check in or book flights.
The technology systems are back up and running, but about 300 flights were still cancelled today. Overall, the airline cancelled close to 1,900 flights nationwide.
Southwest does apologize to not only their customers, but their employees for the inconvenience during summertime travel.
The airline is allowing most customers with tickets to fly up until Tuesday of next week to change their travel plans at no cost.