AMARILLO, TX (KFDA) - Suddenlink's digital conversion appears to have caught many customers off guard.
The cable giant launched a complete switch to digital television Tuesday, boasting higher quality audio and video along with a new channel lineup.
Despite the company's warning, many customers flipped on their television sets only to find they were left in the dark. As a result, Suddenlink's Amarillo location on SW 45th near Bell St. saw a higher volume of traffic than normal Tuesday, even requiring assistance from the Amarillo Police Department.
Suddenlink customers unable to receive service will likely need a new HD DigitaLink box. Company officials say two digital boxes per household and four for businesses are being offered.
You can also order the boxes by calling toll-free at 844-790-7477 or by visiting the Suddenlink website.