New faces for 911

New faces for 911
Source: KFDA
Source: KFDA
Source: KFDA
Source: KFDA
Terry Childers, Amarillo City Manager
Terry Childers, Amarillo City Manager

AMARILLO, TX (KFDA) - Civilians are no longer the only personnel manning Amarillo's 911 call center. Police and fire officials are now getting involved.

For years, civilians have been answering your 911 calls. Amarillo's city manager said after he recently called 911, changes are now being made.

A bag and briefcase were recently stolen from city manager Terry Childers at the Residence Inn off I-40.

Childers called 911, and while police are not releasing the call just yet, someone posted the call online.

Below is the transcript of what reportedly transpired between Childers and someone at the Amarillo Emergency Communications Center:

Childers: This is Terry Childers. I'm the city manager of Amarillo. I need a police officer out here now. Someone has stolen my bag and my briefcase. 
Dispatcher: Ok. Where was it stolen out of, sir?
Childers: Would you get a police officer on the way out here right now? 
Dispatcher: Ok, sir. I'm sorry. I still have to ask these questions.
Childers: Well, get someone out here right now and then we'll talk about the details, ok?

The call continues for another minute as the dispatcher requests more information.

Childers: I want more than one police officer out here. I want this place shutdown and searched immediately. 
Dispatcher: Ok, I will let them know. 
Childers: Hold on a second, hun. Hold on a second. I don't think you know who you're dealing with now. Let me talk to a supervisor immediately.

The dispatcher then told Childers a supervisor would call him back on another line.

The 911 call resulted in changes that became effective Tuesday.

The Amarillo police and fire departments now have eight officers taking shifts at the call center to manage operations instead of civilians. The APD has one lieutenant and three sergeants assigned to the call center and the AFD has one captain and three lieutenants.

Cpl. Jerry Neufeld said the police and fire presence will actually help officers in the field because they can anticipate their needs. Neufeld said dispatchers not requesting enough responders has been an issue in the past.

NewsChannel10 reached out to Childers for comment, but he did not respond before news time Thursday.

For a link to the entire 911 call, click here.

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