Residents says Vivint Security salesmen are lying in sales tacti - KFDA - NewsChannel 10 / Amarillo News, Weather, Sports

Residents says Vivint Security salesmen are lying in sales tactics

Amarillo, TX - It's not unheard of for companies to employ tricky sales tactics to get customers, but measures taken by some door-to-door home security salesmen are making some Amarillo residents feel uncomfortable. 

"Give me a sales pitch that's okay, but give me a truthful sales pitch," said Amarillo resident, Rhonda Dittfurth. 

Dittfurth says a salesmen claiming to be with Vivint Home Security tried to make her a customer. Since Vivint is a national company, she said she would rather do business locally. 

"I said that I would do business with Allstate Security because they're local and they have a good reputation," said Dittfruth. 

She says the salesman then told her the owner for Allstate Security died and his children did not want anything to do with the business. Dittfurth also says the salesman told her the late owner's children were trying to sell the company without telling the staff at Allstate Security. 

Although Dittfurth says she was just dealing with one salesman, he left a bad impression on the entire company. 

"If you're not truthful with me at the start, if there's a problem, you won't be truthful when that happens," said Dittfurth. 

She isn't the only one this has happen to. President for Allstate Security, Randall Renfroe says his phone has been ringing off the hook with concerned customers. 

"It's not true, we're in for the long haul. We've been in business since 1926 and we're not going away," said Renfroe. 

The late owner, Dale Elliott passed away in 2012, but the company has been running strong ever since from his grandson, Renfroe.

Renfroe says although competing companies can slam each other, he wishes for fair sales tactics. 

"Don't try and bad mouth the people who have been here for such a long time," said Renfroe. 

Renfroe says he hasn't been able to reach out to Vivint about the accusations and NewsChannel 10's efforts were also unsuccessful. 

The Better Business Bureau says Vivint is not an accredited business and according to the BBB's website, the company has had over 3,000 complaints. About 470 of those complaints are about sales and advertising. 

Dittfurth, who is also in advertising, says honest it truly the best policy any company can have. 

"I just didn't believe what he was telling me and I didn't think that was right," said Dittfurth. 

Allstate Security is in the process of sending their customers letters clearing up the rumors. 

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