"We will continue to make arrangements with our customers on any late or past due accounts, with no penalty," said assistant city manager, Michelle Bonner.
The City of Amarillo continues to receive a high volume of calls from citizens. Customer service representatives are assisting customers as quickly as possible with the help of additional staff from other city departments.
Thousands of residents in three water districts found out last week that the city estimated their May water bill based on what they used last May. The city also says they under-estimated for April's bill and had to charge more for the month of May.