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TORONTO and FARMINGTON HILLS, Mich., Aug. 26, 2014 /PRNewswire/ -- Minacs, a global outsourcing business solutions company, today announced that it has been ranked as an "Americas Breakthrough Top 10 Outsourcing Service Provider" by Information Services Group (ISG), a leading advisory services firm. This ranking was based on annual contract value won over the last 12 months, according to the ISG Global Outsourcing Index 2014. Minacs was also named a "Global Top 20 Outsourcing Provider" by ISG earlier this year.
Commenting on the ISG announcement, Minacs CEO Anil Bhalla said, "Minacs has three decades of relationships with some of America's leading household brands, partnering with more than 17 Fortune 500 companies. We appreciate the ISG Breakthrough Top 10 listing as further recognition that clients continue to trust us as their growth and transformation partner. In our endeavor to deliver further impetus to our client's transformative plans, Minacs has significantly upgraded its capabilities with the addition of the best-in-class Ananto Analytics platform to our proprietary algorithmic logic. We have also integrated social customer service and deployed Cloud-based platforms for omni-channel customer experience management and targeted marketing solutions."
Of its 34 global locations, Minacs operates 21 in the Americas (10 in Canada, eight in the US and three in Central America). Minacs is one of the few companies in North America to attain the COPC 5.0 standard for Technical Support, the most prestigious and rigorous performance standard in the BPO industry. Minacs is also the first North American-based business process outsourcing firm to launch a Social Media Command Center.
"For more than a decade, the ISG Outsourcing Index has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance," said Paul Reynolds, chief research officer of ISG. "Minacs continues to establish itself as a leading and growing player in the global market for business solutions services."
Minacs is a leading outsourcing business solutions partner to global corporations in the manufacturing, retail, telecom, technology, media and entertainment, banking, insurance, healthcare and public sectors. 21,000 Minacs experts across 34 centers worldwide deliver customer experience, marketing, and back office solutions to power superior business results for clients.
Visit www.minacs.com to learn more about Minacs' solutions for global enterprises and their customers.
Certain statements in this release concerning our future growth prospects are forward-looking statements, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. We may, from time to time, make additional written and oral forward-looking statements, including statements contained in our filings with the regulators in India and to our reports to shareholders. We do not undertake to update any forward-looking statement that may be made from time to time by us or on our behalf.
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