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Customer service centers that are running behind in aspects related to service, speed, technology, design and security, may lose business to those who are up to date reaching intelligent, well-informed business driving decisions.
TEL AVIV, Israel, July 7, 2014 /PRNewswire/ --
According to Forrester, one of the top 12 trends for customer service in 2014 will be simplifying the agent workplace: "Expect customer service leaders to work on simplifying the agent workspace by removing extraneous data elements from agent screens, automating tasks to increase agent productivity, and making relevant information to help personalize the interaction."
ComSignTrust (http://www.comsigntrust.com) delivers such out-of-the-box innovative e-Signature automating solutions for businesses. With a highly secure tablet-based customer service center solution, customers can enjoy a neat, peaceful, paperless service environment, where the entire agent-customer interaction takes place via a tablet: the customer reviews, fills out any forms related to the process and scans any required document, all upon the tablet. The agent reviews the information the client has provided and digitally signs and seals the entire document with all the attached files. He then emails it directly to the client and archives it in the business' digital folders/archive. The process is quick and easy for all parties, and since the digital signature solution is PKI based, also extremely secure, mitigating risks - the document cannot be tampered with and an authentication process occurs with the agent's signing, ensuring his identity and preventing forgery.
This is the new way of doing business at customer service centers in today's market - reducing queues, improving the quality of client service, cutting costs, increasing confidence and securing the data. In other words - progressing to a digital business.
ComSignTrust is a pioneer and a world leader in developing secure, qualified, PKI-based digital signature solutions. With a simple click-to-sign interface, users can easily e-Sign and lock any type of file anywhere, anytime. ComSignTrust offers desktop, portable, cloud, web, and mobile solutions, with capabilities such as Multi-Signer and powerful API, and integrates easily with applications such as SharePoint, ERP, CRM and BPM solutions. ComSignTrust offers fast ROI solutions that comply with country and industry specific laws, regulations and standards.
Comda Group- ComSignTrust/ComSign/Comda
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