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SOURCE: Satrix Solutions
New site also features a library of customer satisfaction resources for business-to-business organizations from benchmarking reports to industry whitepapers and articles.
Scottsdale, AZ (PRWEB) February 20, 2013
Satrix Solutions, provider of customer feedback programs, today announced the launch of the firm’s redesigned website and corporate identity. In addition to highlighting the company’s customer feedback service offerings, the refreshed website also includes a resource center and blog, which is aimed at helping business-to-business (B2B) organizations operationalize customer insights to maximize growth potential.
As part of the new brand identity, Satrix Solutions’ original logo has been updated with a dual “S” design, which signifies the strong partnership they have with their clients and the roadmap Satrix Solutions takes to help clients create a true customer-centric culture.
“Our new brand identity and website represents the next chapter for our growing firm,” said Evan Klein, Founder and President of Satrix Solutions. “We learned from our most recent customer satisfaction survey that our clients overwhelmingly agreed that Satrix Solutions acts a true partner. In that spirit we worked with our creative agency to design an image that visually emphasizes these strong relationships and communicates our evolving story.”
“We’ve also heard from many B2B professionals looking to glean more information from their customer feedback efforts,” continued Klein. “With our new website, blog and resource center we can now easily supply readers with useful information needed to support organizational success and improve the customer experience.”
To help organizations gather valuable customer insights and embed service-centric attitudes and behaviors into the corporate culture, Satrix Solutions offers a full range of customer satisfaction programs and consulting services, including Net Promoter Score® and Customer Satisfaction Surveys, Sales Win Loss Analyses and Client Advisory Board development.
About Satrix Solutions
Satrix Solutions was founded with a primary goal —help businesses maximize potential and opportunity. Organizations rely on the company’s formal customer feedback programs to gather valuable insights from existing, former and potential customers. The expert analysis and recommendations delivered by Satrix Solutions serve as a blueprint for driving operational improvements to enhance the customer experience. By leveraging a proven approach to capturing and responding to the needs of the market, their clients are able to improve customer retention, maximize share-of-wallet and increase sales close rates. Satrix Solutions is a certified Net Promoter® Loyalty Partner and serves business-to-business organizations in a variety of industries, each focused on realizing the financial benefits of creating a differentiated service experience. For more information visit http://www.SatrixSolutions.com or call 480.773.6120.
®Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld
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