Southwest pays refunds after computer glitch - KFDA - NewsChannel 10 / Amarillo News, Weather, Sports

Southwest pays refunds after computer glitch

DALLAS (AP) - Southwest Airlines said Sunday it has begun filing refunds to customers who were accidentally billed multiple times for a single flight, after a half-price online ticket promotion backfired.

The special sale designed to celebrate Southwest's reaching the three million mark in Facebook fans was supposed to give customers who booked flights on Friday a 50 percent discount on certain fares.

Instead, hundreds of frustrated would-be fliers wound up posting stories on Facebook about how their credit and debit cards were being repeatedly charged, in some cases 20 or more times for a single flight. They also tweeted and blogged about the related financial hassles, which ranged from drained checking accounts and bounced checks to overdrawn credit limits and canceled bank cards.

The company said Sunday it has identified all customers impacted by the problem and has begun filing refunds to the affected bank accounts.

"These refunds are currently being processed, but timing will vary depending on the individual bank," Southwest said in a statement to its website. "If a refund has not yet posted to your account, we recommend contacting your bank."

The company, which described its response as an "all hands on deck approach," said it will also pay customers for any overdraft fees caused by the additional charges.

Southwest Airlines is based in Dallas, Texas and offers flights to more than 70 U.S. cities.

  • Today's Local News HeadlinesToday's Local NewsMore>>

  • Wishing Well: wishes on the rise

    Thursday, May 25 2017 11:50 PM EDT2017-05-26 03:50:53 GMT
    Tatum and Shawna Schulte / Source: KFDATatum and Shawna Schulte / Source: KFDA

    Our local Make-A-Wish Office is granting more wishes than ever before because more doctors are referring sick children in need. 

    Our local Make-A-Wish Office is granting more wishes than ever before because more doctors are referring sick children in need. 

  • How to protect against summer heat

    How to protect against summer heat

    Thursday, May 25 2017 11:19 PM EDT2017-05-26 03:19:47 GMT
    Source: KFDASource: KFDA

    There's no better way to beat the summer heat than heading to the pool. But don't forget your sunscreen...

    There's no better way to beat the summer heat than heading to the pool. But don't forget your sunscreen...

  • Parents encourage living #OneEarOut after daughter was hit by train

    Parents encourage living #OneEarOut after daughter was hit by train

    Thursday, May 25 2017 8:35 PM EDT2017-05-26 00:35:04 GMT
    Source: AshleyRandy Wilson Facebook PageSource: AshleyRandy Wilson Facebook Page

    After a teenage girl was hit by a train in Canadian, an organization is working with her parents to encourage people to be aware of their surroundings. 

    After a teenage girl was hit by a train in Canadian, an organization is working with her parents to encourage people to be aware of their surroundings. 

Powered by Frankly