NM child abuse hotline gets new number April 5, 2011 at 4:27 PM CDT - Updated June 23 at 6:31 PM ALBUQUERQUE, N.M. (AP) — New Mexico has a new hotline number to report child abuse and neglect. Gov. Susana Martinez and Children, Youth, and Families Secretary Yolanda Deines on Monday announced the new statewide number — 1-855-333-SAFE. The department has had a hotline for 12 years, but officials say the new number is easier to remember. Caseworkers at the Children, Youth and Families Department's Albuquerque-based central intake unit answer the calls and get as much information as possible. A supervisor then reviews each case, deciding whether it will be investigated and whether it's a priority. Cases are sent to the county where the child lives. The department averages 33,000 calls a year about child abuse or neglect. About 18,000 are investigated and about 4,700 cases are substantiated. Most are for physical neglect.