TxDOT Launches New Customer Feedback System - KFDA - NewsChannel 10 / Amarillo News, Weather, Sports

TxDOT Launches New Customer Feedback System

Elise Preston
NewsChannel 10

AMARILLO, TX - The state of Texas is one of the only states in the country to use a new tool for reporting road issues.

It's called the CRAFT system, or Customer Relationship and Feedback Tracking system.

CRAFT allows Texas drivers to alert TxDOT workers of issues. The system doesn't end there. Drivers will get updates about the problem or complaint and how it is being worked on.

TxDOT officials hope Amarillo drivers will use the system that just launched Friday.

"We can look and see what are the problems in the state. How we resolved them. It will eventually make our roads safer. It's just a way to use new technology to do a better job with that," says Paul Braun.

TxDOT has been looking for a more effective resource to track how complaints were being handled.  That's after Texas legislators asked agency workers to have more transparency.

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