Driver's License Backlog at DPS - KFDA - NewsChannel 10 / Amarillo News, Weather, Sports

Driver's License Backlog at DPS

A computer virus knocks out the department of public safety computers and now, one month later, it's causing major delays for those hoping to renew their driver's licenses.

What used to take just ten days, is now taking months... And many of the folks we spoke with aren't happy about it. 

Hundreds of Amarillo residents spent their afternoons waiting in line at DPS.

They tell us they waited anywhere between 45 minutes and one and a half hours.

Tamra Lacey waited patiently this afternoon, but when it was finally her turn, she was surprised to hear how long it would be before she received her license in the mail. "Six to eight weeks. I think it seems longer than it used to be." And it is... Normal wait time is about two weeks.

That was before a computer virus caused DPS in Austin to lose five days of production, which resulted in a logjam of applications.

DPS Trooper Gabriel Medrano says, "They're having a lot of people come in and complain about it." DPS says they realize it's an inconvenience, but try and be patient. "We just ask that you bear with us, we're gonna try and get it worked out."

In the meantime, it's a situation that's causing another problem... The temporary paper license that is only valid for 45 days might expire before you receive your real one.

If this happens to you, there's no need to worry.

Medrano says, "We're able to check inside our cars and also through communication to see whether in fact that driver's license is valid or not." Amarillo Police say they will also be lenient if they pull you over and you have an expired temporary license.

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