Frustrated Suddenlink customers walk out after receiving unclear answers to service restoration

Frustrated Suddenlink customers walk out after receiving unclear answers to service restoration
Frustrated Suddenlink customers walk out after receiving unclear answers (Source: KFDA)

AMARILLO, TX (KFDA) - Frustrated area Suddenlink customers walked out of the business today after not receiving clear answers as to when their cable will be turned back on following Wednesday’s wind event.

Frustrated Suddenlink customers walk out after receiving unclear answers to service restoration

After Wednesday’s wind storm, many Suddenlink customers are still left without cable and internet.

“People inside said theirs have been off [for] four days,” said Suddenlink customer Cindy Pfeiffer. “They’re here to get some answers so it’s just frustrating.”

Customers walk into the building, wanting to hear when their services will be restored, only to walk out with a phone number.

Frustrated Suddenlink customers walk out after receiving unclear answers (Source: KFDA)
Frustrated Suddenlink customers walk out after receiving unclear answers (Source: KFDA) (kfda)

“Oh, they gave you a phone number and said, ‘We don’t know, they’ll call you and tell you,’” said a customer, who wished to remain anonymous.

Those who call the number are getting an automated response that said Suddenlink is aware of a service issue and then, it hangs up.

“Haven’t had [cable] since Wednesday at 4:00,” said customer Donna Collamore. “You can’t get through to anybody and I get the same recording. I go [inside] and talk to the lady and she didn’t even write a number down. She said, ‘It’s on the clipboard.’ I said, ‘Can I have a piece of paper?’ and she said, ‘Yeah, here’s a piece of paper and there’s pen out there.’”

Some employees began giving different answers.

“After not having cable for three days, I decided to stop by here,” said customer Andrea Vogt. “I’ve waited over an hour, and I then again get a number and I’m told service will be up some time today, hopefully.”

“They try to be as helpful as they can but they’re not that helpful,” said customer Angel Delgado. “I wish there was another internet provider but there isn’t so we’re kind of stuck.”

Suddenlink corporate released a statement saying, “The recent severe weather caused some power-related service disruptions in Amarillo. We have been working in coordination with the local utility company, and Suddenlink service has been restored for the majority of those impacted.”

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